10 Customer Service Quality Traits Every Company Must Have


It might sound quick and straightforward to mention how well your business does in satisfying it’s customers. Hearing such as:-

“We’re increasing our turnover by 14% year to date”

“Our customer complaints are now but 4% or our transactions”

… might sound like music to your ears, but that’s just the time you would like to be very careful.

A regular measurement of where you’re as your organisation, not counting on a number of the easy-to-fake figures, might just make the difference in how well you’re doing now, and into the longer term .

Try these quality statements and found out a mechanism whereby you review them monthly – yes, that’s right, monthly. This must be thorough and objective. and perhaps even the scores made by a cross- section of your people altogether areas of your business – then you get objectivity and a real picture of how you’re scoring. it’s an excellent activity to attain each of those out of 10, make a tracker month by month and every time you review, ask yourself the question:-

“What would we’d like to try to to to maneuver our score up by 3 points”

Do it point by point then , after you’ve got that 3-point question, compute a monthly action plan, in order that step-by-step, you gradually improve. (Note:- If you’re too near a erase of 10 to possess three points to travel – upgrade your statement!).

Then and only then will your improvement be sustainable and you’ll reset the questions over time to a better standard. Then you truly are going to be the simplest in class!

The Quality Statements:-

1. We use a spread of staff to watch customer service on a daily and consistent basis

2. we all know and may clearly state our customer groups

3. We hear customers about our products and proactively seek to redress issues

4. We notice and congratulate our people and teams once they perform well

5. Senior management are fully and visibly engaged in customer activities

6. Our people enjoy the challenge of changes

7. Our organisation and our people have aligned values

8. Our customers find working with us easy and pleasurable

9. we all know how our people feel about working here and always answer make it better

10. we’ve teams and individuals who can respond quickly to changes circumstances, whatever they’re

Keep a track of those – visually represent it somewhere very publicly for your people. Involve many of your them in monitoring, finding solutions and taking accountability for change, where needed and your business, your people and you’ll thrive.

One final point.

Starting is sweet having the ability to demonstrate your success in 12 months is another thing – as remains doing this review at that point .

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