Businesses that fail, often forget to hunt out the customer perspective. I even have talked to some folks at businesses that were but successful, and when asked if they actively hunt down customer comments, the solution invariably is not any . Why…

1. aren't getting Hooked !!!When people behave towards you during a manner that creates youfeel angry, frustrated or annoyed - this is often referred to as a Hook.We can even become "Hooked" by the way people look, how theytalk,…

Having been in business variety of years, I'm amazed at the amount of individuals who do not have the slightest idea of what customer service is. Customer service isn't how of doing things - it's an attitude.I always like it when company's…

Regardless of what business you're in - you're really within the business of satisfying customers. The degree of customer satisfaction you deliver determines the extent of long-term success you'll achieve in business.Make Customer Satisfaction Your Top PriorityDon't just make sales.…

The most important aspect of a successful business is developing the right mindset toward your customers. And this is often not the over used phrase The customer is usually right. Actually the right mindset we are pertaining to here is…

Who was it that said - "The customer is usually right"? Wellfor those of you who can't get through the day withoutknowing, it had been H Gordon Selfridge, the founding father ofSelfridges's emporium in London.The question i would…

One of the mantras we hear repeatedly in business is "The customer is usually right." I'm here to inform you that if you would like to create a thriving business you would like to forget that saying, and note of Payne's…

It might sound quick and straightforward , to mention how well your business does in satisfying it's customers. Hearing such as:-"We're increasing our turnover by 14% year to date""Our customer complaints are now but 4% or…