Customer Serve Tip: Never Take For Granted Customer Service

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Is customer service a lost art? Before you answer that question, take a flash and believe the previous couple of times you’ve got gone shopping or bent dinner. Okay, now that you simply have really considered it, is your answer any different?

Why is it that once we actually DO receive excellent customer service that it makes such an impact on us that we usually prefer to go back? Why – because the occurrences are so few and much between!!!

As a home business owner, it’s imperative to my business that customer service is usually a top priority. Remember the saying: “If you do not lookout of your customer, somebody else will”. I’m sure you’ve got read or heard it somewhere before… and the way true it’s .

Here are a couple of ways to enhance customer service at your business:

SMILE – Sounds too simple, right? As a customer, would you favor to be serviced by a smiling face, or a scowl that might befit a guard dog?
LISTEN – Always be slow to talk and quick to concentrate . Let customers express themselves without you trying to try to to it for them. Nobody likes being interrupted.
DON’T BE TOO PUSHY – Yeah, i do know – rock bottom line is sales, right?
There is a fine line between suggesting products/services and pushing them down a customer’s throat. If you’re too pushy, your customer will probably walk off and take their business elsewhere.
PHONE ETTIQUETTE – Whether you’re answering or initiating a call, always remember who the customer is. Be polite. Try “Yes sir/ma’am” rather than “yeah” and “nope”. If you do not have a solution for your customer – offer to try to to some research to seek out what they’re inquiring about.
THANK YOU – ALWAYS thank your customers. albeit you’ll not help them or they decided to not purchase from you. Leave them with a positive impression of your business before they leave.
TRAINING – Train your employees. Don’t let an untrained employee ruin your diary of fantastic customer service. Train your employees on-the-job for as long as necessary to show them good customer service.
“And as ye would that men should do to you, do ye also to them likewise”
Luke 6:31

In conclusion: Customer service could also be the foremost important aspect of your business plan. i do know of the many people that are willing to pay a touch more for a product or service so as receive excellent customer care. Price, advertising, and site are all vital to a business — but whatever you are doing , don’t overlook the all-important “Good Customer Service”.


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