How To Deal With Unreasonable Clients


Consultants who offer executive assistant or computer services on a virtual basis must know their value and be prepared to measure their billable rate to satisfy the circumstances.

At some point everyone encounters potential clients who expect professional work on rates that are but appropriate. for instance , a posting advertises a chance that matches your highly polished skill set. After making contact with the client you discover they do not want to pay an inexpensive fee for the services they expect.

While these sorts of engagements might help to create a newcomer’s portfolio or pay some bills when money is tight, a successful virtual service provider knows their value and refuses to be exploited. confirm clients understands your training, background and areas of experience . Then, set expectations for services by pricing in accordance together with your qualifications and skills.

Be prepared to be flexible, yet firm in your compensation requirements.

o Determine your interest rate beforehand of client discussions. Scratch it out on paper or create a spreadsheet. Take under consideration the fixed overhead and variable costs to legally operate your business

o Determine your flex-rates for times you would possibly be willing to figure for slightly less or feel the necessity to demand more pay.

o Calculate the worth added for meeting tight time constraints, the demanding nature of the client or the complexity of the project

o Take the time to project costs not otherwise considered in your interest rate (long distance, printing, etc.)

A pre-determined rate scale helps you respond calmly and logically to stressful situations, so you’ll advert potential disasters.

Last year I turned down what seemed on paper to be a perfect “personal assistant” opportunity. The ad described duties like checking email and preparing responses on the client’s behalf. Work assignments would be completed by phone and fax for a client who didn’t want to use a computer.

The job matched my skill set, but I chose to pass because:

1. The offered rate was 50% but the low end of my interest rate range.

2. The client expected me to have and buy the operation of a fax machine, but was unwilling to buy its purchase or operation.

3. The client expected a commitment to figure for him part-time, albeit hours were getting to be determined by him hebdomadally

4. The client’s refusal to even think about using a computer was destined to make confusion and conflict over what I prepared on his behalf

Regrettably, i noticed this potential client was a fussy, technology laggard who wanted a really experienced, highly reliable personal assistant who was agreeable to an entry level rate.

Know when to “pass” on a client so you’ll still market to more viable prospects. attempt to negotiate a far better rate with clients by matching their expectations together with your level of service. Keep an eye fixed out for performance bonuses or other sorts of perks to balance out discounted rates permanently clients.

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