Why You Should Always Take Care of Yourself Before You Take Care of Your Customers


One of the foremost important questions people ask once they are focused on improving their quantity and quality of business is: “What is my competitive advantage? What makes me unique, memorable, special… what truly sets me aside from the rest?”
While there are not any definitively right answers thereto question, most of the people come to some conclusion that customer service may be a critical component of your competitive advantage. for many businesses, the service they provide can vary from exceptional to not so hot, depending upon circumstances.
Why is that? Why does an equivalent company, and even an equivalent people within that company provide world class service a number of the time, and marginal service (or worse) other times?
That answer are often found in asking a special question: “What causes you to (or your staff) happy when serving your customers?” While these answers also vary, most of the people come up with some kind of variation of “I am happy when my customer is happy.”
Do we enjoy handling agitated or disgruntled people? Normally not. We derive our joy from delivering value, by making others feel good about their experience, and by exceeding people’s expectations.
What comes first then? The happy customer or the happy person serving the customer? this is often not the chicken or the egg quandary. The happy person serving the customer must come first, because it’s a really unusual day when your customer comes into your business looking to cheer YOU up.
This all seems very obvious. At an equivalent time that a lot of people realize this truth, it’s rare that folks consciously take steps to form sure that their greatest customer service assets are being serviced too – whether that person in on your staff, in another department, or if that person is YOU. it’s critical that you simply continually improve the emotional, physical and mental support you’re supplying to the people serving your customers.
One of my friends and colleagues, Paul Wesselemann, shared a story about his time performing at an HIV/AIDS support network. He explained how it had been absolutely unacceptable to return to figure once you were feeling even a touch ill, as even the littlest cold might be extremely dangerous for somebody with HIV. He was REQUIRED first and foremost to require care of himself, confirm he was 100% before he was allowed to supply help and support to others.
How committed are you to taking an equivalent care of YOUR needs? Your task for the month is to spot and influence a few of the way to stay you in proper shape so you’ll lookout of your always important customers.

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